bajjivip Privacy Policy — How We Handle Your Data
Your privacy matters to us. This policy explains exactly what personal information bajjivip collects from players in Bangladesh, how we use it, how we protect it, and the rights you have over your own data.
Our Privacy Commitments
Before you read the full policy, here is a plain-English summary of bajjivip's core commitments to every player across Bangladesh.
Secure Data Storage
All personal data collected by bajjivip is stored on encrypted servers protected by industry-standard SSL/TLS protocols. Access to player records is restricted to authorised personnel only, and all internal access is logged and audited on a regular basis.
No Data Selling
bajjivip does not sell, rent, or trade your personal information to any third party for their own marketing purposes. Your data is used solely to deliver, improve, and protect the Services you have signed up for on bajjivip — nothing more.
Your Data, Your Rights
Every registered player on bajjivip has the right to access, correct, or request deletion of their personal data at any time. Submit a request to our support team and we will respond within 30 days in accordance with our data subject access process.
Transparent Cookie Use
bajjivip uses cookies and similar tracking technologies strictly for platform functionality, session management, fraud prevention, and aggregate analytics. We do not use third-party advertising cookies or behavioural profiling networks to track your activity outside of bajjivip.
Payment Data Protection
Financial transaction data — including bKash, Nagad, Rocket, and Upay transaction references — is processed securely and never stored in plain text. Payment credentials are handled exclusively by our vetted payment processor partners and are never accessible to bajjivip staff.
Marketing Opt-Out
If you have opted in to receive promotional emails or SMS messages from bajjivip, you can withdraw that consent at any time by updating your communication preferences in your account settings or by contacting support directly. Withdrawal of marketing consent does not affect your ability to use the Services.
1 Introduction & Scope
bajjivip ("the Platform", "we", "us", "our") is committed to protecting the privacy and personal data of every individual who interacts with our online casino and sports betting platform. This Privacy Policy ("Policy") describes how bajjivip collects, uses, stores, shares, and safeguards your personal information when you visit, register on, or use the Services available at bajjivip.
This Policy applies to all players accessing bajjivip from Bangladesh, including residents of Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar, as well as any other users who access the Platform from jurisdictions where use of the Services is not prohibited by applicable local law.
By accessing bajjivip, registering an account, making a deposit, or placing any wager, you acknowledge that you have read this Privacy Policy and that you consent to the collection, processing, and use of your personal data as described herein. If you do not consent to this Policy, you must not use the Services.
This Policy must be read in conjunction with bajjivip's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference. In the event of any conflict between this Policy and another document, this Policy shall govern with respect to privacy and data protection matters.
We reserve the right to update this Policy at any time. When material changes are made, we will notify registered players by email or via a prominent notice on the Platform. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of the Services following notification of changes constitutes acceptance of the revised Policy.
2 Information We Collect
The categories of personal information bajjivip collects from players are set out below. We collect this information at different stages of your relationship with the Platform — some at registration, some during ongoing use, and some automatically through your device and browser.
2.1 Information You Provide Directly
- Registration data: Full legal name, date of birth, residential address, email address, and mobile phone number provided when creating your bajjivip account.
- Identity verification (KYC) documents: Scanned or photographed copies of your National Identity Card (NID), passport, birth certificate, or other government-issued documents submitted during account verification.
- Payment information: Mobile financial service account numbers or references (bKash, Nagad, Rocket, Upay) provided when making deposits or withdrawals. Full payment credentials are handled by our payment processor partners and are not stored on bajjivip servers.
- Communications: Content of messages you send to bajjivip via live chat, email at support@bajjivip, or any other support channel, including complaint and dispute records.
- Responsible gaming self-declarations: Information you voluntarily provide when setting deposit limits, cool-off periods, or self-exclusion requests.
2.2 Information Collected Automatically
- Device and technical data: IP address, device type and model, operating system, browser type and version, screen resolution, and unique device identifiers.
- Usage and behavioural data: Pages visited on bajjivip, games launched, session start and end times, bet history, wagering patterns, deposit and withdrawal history, and navigation paths through the Platform.
- Geolocation data: Approximate geographic location derived from your IP address (country and city level). We do not collect precise GPS coordinates.
- Cookie and tracking data: Session cookies, persistent cookies, and similar technologies as described in Section 5 of this Policy.
2.3 Information from Third Parties
- Identity verification services: Where bajjivip uses a third-party KYC provider to verify your identity documents, we may receive confirmation data (pass/fail, match score) from that provider.
- Payment processors: Transaction status and reference numbers from bKash, Nagad, Rocket, and Upay to reconcile deposits and withdrawals against your bajjivip account.
- Fraud and risk detection partners: Device fingerprint scores and risk indicators from third-party fraud prevention services used to protect the Platform and its players.
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Name, date of birth, NID number | Provided by player at registration / KYC |
| Contact Data | Email address, phone number | Provided by player at registration |
| Financial Data | bKash / Nagad account reference, transaction ID | Provided by player / payment processor |
| Technical Data | IP address, device ID, browser type | Collected automatically on access |
| Usage Data | Games played, bets placed, session duration | Collected automatically during Platform use |
| Communications Data | Live chat transcripts, support emails | Provided by player via support channels |
3 How We Use Your Data
bajjivip processes your personal data only for specific, legitimate purposes. We do not process your data in any manner that is incompatible with the purposes for which it was originally collected. The primary purposes for which we use your personal information are as follows:
3.1 Account Registration and Management
We use your registration data to create and maintain your bajjivip player account, verify your eligibility to use the Services (including age verification to enforce our strict 18+ policy), authenticate your identity when you log in, and manage your account settings and preferences.
3.2 Transaction Processing
We use your financial data to process deposits and withdrawals via bKash, Nagad, Rocket, and Upay; to reconcile transactions against your account balance; to detect and investigate suspicious or potentially fraudulent payment activity; and to comply with anti-money laundering (AML) obligations.
3.3 Customer Support
We use the information you provide in support communications — including live chat transcripts and emails sent to support@bajjivip — to investigate and resolve your enquiries, complaints, and disputes. Support records are retained to ensure continuity of service and to track the resolution of reported issues.
3.4 Legal and Regulatory Compliance
bajjivip processes personal data as necessary to comply with applicable legal obligations, including identity verification requirements, AML screening, fraud reporting obligations, and responses to lawful requests from competent authorities. We retain certain data categories for legally required retention periods even after your account is closed.
3.5 Responsible Gaming Monitoring
We analyse your usage and wagering patterns to identify potential indicators of problem gambling behaviour, to apply responsible gaming tools (such as deposit limits and cool-off periods) in accordance with your preferences, and to contact you proactively if our monitoring systems detect patterns that suggest gambling may be causing you harm.
3.6 Platform Improvement and Analytics
Aggregated and anonymised usage data is used to analyse player behaviour trends, optimise the performance and layout of the Platform, improve game selection and sportsbook offerings, and develop new features. This analysis does not identify you as an individual.
3.7 Marketing Communications
If you have given explicit consent to receive marketing communications from bajjivip, we may use your email address and phone number to send you promotional offers, bonus notifications, tournament announcements, and seasonal promotions (such as those tied to BPL, Eid, or Pohela Boishakh). You may withdraw marketing consent at any time without affecting your access to the Services.
4 Data Sharing & Third Parties
In the course of operating the Platform and delivering the Services, bajjivip shares limited personal data with a small number of carefully selected third-party partners. All such sharing is governed by data processing agreements that require third parties to maintain the confidentiality and security of your information and to use it only for the specific purposes for which it was disclosed.
4.1 Payment Processing Partners
Your payment method details and transaction references are shared with our mobile financial service integration partners (bKash, Nagad, Rocket, Upay) solely for the purpose of processing deposit and withdrawal transactions. These partners operate under their own privacy policies and are solely responsible for the security of your payment credentials within their own systems.
4.2 Identity Verification (KYC) Providers
Where bajjivip uses a third-party identity verification service, your KYC documents (NID, passport, proof of address) are transmitted securely to that provider for identity matching and verification. The provider returns a verification result to bajjivip and is contractually prohibited from retaining or using your documents for any other purpose.
4.3 Game Technology Providers
Game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi operate game servers that record your in-game activity (bets placed, game rounds, outcomes) as part of normal game delivery. These providers receive your bajjivip player ID and session token but do not receive your full identity or payment details.
4.4 Fraud Prevention and Security Services
bajjivip uses third-party fraud detection and cybersecurity services that process technical data (IP address, device fingerprint, behavioural signals) to identify and block suspicious access attempts, account takeovers, and payment fraud. This processing is essential for the security of the Platform and all players.
4.5 Legal and Regulatory Disclosures
bajjivip may disclose personal data to law enforcement agencies, regulatory authorities, or other competent bodies where required to do so by applicable law, court order, or other lawful authority. We will notify affected players of such disclosures where we are legally permitted to do so.
4.6 Business Transfers
In the event that bajjivip undergoes a merger, acquisition, or sale of all or part of its assets, player personal data may be transferred to the acquiring entity as part of that transaction. Affected players will be notified via email or Platform notice prior to any such transfer taking effect, and the Policy of the successor entity will be made available for review.
5 Cookies & Tracking Technologies
bajjivip uses cookies and similar tracking technologies (collectively, "cookies") to operate the Platform, maintain your session, prevent fraud, and gather aggregate analytics data. This section explains what types of cookies we use, why we use them, and how you can manage your cookie preferences.
5.1 What Are Cookies?
A cookie is a small text file that a website places on your device (computer, smartphone, or tablet) when you visit it. Cookies allow the website to remember information about your visit — such as your preferred language, session status, and whether you are logged in — so that the site functions correctly and your experience is consistent across pages.
5.2 Types of Cookies Used by bajjivip
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens, fraud prevention signals | Session / Up to 24 hours |
| Functional | Remembering your language preference, game lobby layout, and responsible gaming settings | Up to 12 months |
| Analytics | Aggregate, anonymised tracking of page visits, feature usage, and navigation paths to improve the Platform | Up to 13 months |
| Fraud Detection | Device fingerprinting and behavioural signals used to detect account takeovers and payment fraud | Up to 6 months |
5.3 What We Do Not Use
bajjivip does not use third-party advertising cookies, cross-site tracking pixels, or behavioural profiling technologies that monitor your activity on websites outside of bajjivip. We do not participate in real-time bidding (RTB) advertising networks or share cookie-derived profiles with data brokers.
5.4 Managing Your Cookie Preferences
Strictly necessary cookies cannot be disabled as they are essential for the Platform to function correctly. For functional and analytics cookies, you can manage your preferences through your browser settings. Most modern browsers allow you to block, delete, or receive alerts about cookies. Please note that disabling functional cookies may affect your experience on bajjivip, including your ability to remain logged in across sessions.
6 Data Retention
bajjivip retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The retention periods below reflect our current data management practices.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Legal compliance, AML obligations |
| KYC / identity documents | Duration of account + 5 years after closure | Regulatory verification requirements |
| Transaction records | 7 years from transaction date | Financial record-keeping obligations |
| Support communications | 3 years from last interaction | Dispute resolution, quality monitoring |
| Usage and analytics data | 13 months (anonymised after 30 days) | Platform improvement analytics |
| Cookie / technical data | Up to 13 months | Fraud detection and session management |
When personal data is no longer required for any of the purposes described in this Policy, it is securely deleted or irreversibly anonymised. Anonymised data (from which you cannot be identified) may be retained indefinitely for aggregate analytics purposes.
7 Data Security
The security of your personal data is a top priority for bajjivip. We maintain a comprehensive security programme that is regularly reviewed and updated to address emerging threats and industry best practices. Key measures include:
- SSL/TLS Encryption: All data transmitted between your device and bajjivip servers is encrypted using TLS 1.2 or higher. Our SSL certificate is maintained and renewed on an ongoing basis.
- At-Rest Encryption: Personal data stored in bajjivip databases is encrypted at rest using industry-standard AES-256 encryption. This ensures that even in the event of unauthorised physical access to storage media, your data remains unreadable.
- Access Controls: Access to player personal data within bajjivip's internal systems is restricted to authorised personnel whose roles require such access. All internal access is subject to role-based permissions, multi-factor authentication, and audit logging.
- Password Security: Player account passwords are stored using one-way cryptographic hashing. bajjivip never stores passwords in plain text, and our staff cannot retrieve your password — only reset it through a verified process.
- Penetration Testing: bajjivip engages independent security professionals to conduct periodic penetration tests and vulnerability assessments of the Platform's infrastructure and application layer.
- Incident Response: bajjivip maintains a documented data breach response procedure. In the event of a security incident that affects your personal data, we will notify affected players promptly and take all reasonable steps to contain and remediate the breach.
While bajjivip employs rigorous security measures, no online platform can guarantee absolute security. You also have a responsibility to protect your account by keeping your login credentials confidential and logging out of your session when using shared devices. If you suspect your account has been compromised, please contact support immediately at support@bajjivip.
8 Your Privacy Rights
bajjivip respects your rights as a data subject and is committed to honouring them in a timely and transparent manner. The following rights are available to all registered players:
8.1 Right to Access
You have the right to request a copy of the personal data bajjivip holds about you. Upon a verified request, we will provide you with a summary of the data categories we hold, the purposes for which we process them, and any third parties with whom they have been shared.
8.2 Right to Rectification
If you believe that any personal data bajjivip holds about you is inaccurate or incomplete, you have the right to request its correction. You can update most of your contact details directly from within your bajjivip account settings. For changes to core identity data (name, date of birth), you will need to contact support and provide supporting documentation.
8.3 Right to Erasure
You may request that bajjivip delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where you object to processing and there is no overriding legitimate interest. Please note that certain data categories (such as transaction records and KYC documents) must be retained for legally mandated periods and cannot be deleted on request until those periods expire.
8.4 Right to Restrict Processing
In certain circumstances — for example, while a dispute about the accuracy of your data is being resolved — you may request that bajjivip restrict its processing of your personal data to storage only. During a restriction period, we will not actively use your data for any other purpose.
8.5 Right to Data Portability
Where we process your personal data on the basis of your consent or for the performance of a contract, you have the right to receive that data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider if you choose.
8.6 Right to Object to Marketing
You have an absolute right to object to the processing of your personal data for direct marketing purposes at any time. You can exercise this right by updating your communication preferences in your bajjivip account settings or by contacting support@bajjivip. We will honour your objection without delay and without any negative consequence to your account.
8.7 How to Submit a Data Rights Request
To exercise any of the rights described above, please contact bajjivip's support team by emailing support@bajjivip with the subject line "Data Rights Request". Please include your registered email address and a brief description of your request. We will verify your identity before processing the request and respond within 30 calendar days. Complex or high-volume requests may require an extension of up to an additional 60 days, in which case we will notify you of the delay and the reason for it.
9 Minors & Age Verification
bajjivip is an adult-only platform intended exclusively for players who are 18 years of age or older. We take the protection of minors' privacy extremely seriously and operate a zero-tolerance policy toward underage access to the Platform.
During the account registration process, all players are required to confirm that they are at least 18 years of age. bajjivip may conduct additional age verification checks — including requesting copies of government-issued identification documents — at any point during a player's use of the Services.
If bajjivip discovers or has reason to believe that personal data has been collected from an individual under the age of 18, we will take immediate steps to close the relevant account, delete or anonymise all associated personal data to the extent permitted by applicable law, void any bets or winnings generated during the period of underage use, and report the matter to the relevant authorities where required.
Parents and guardians in Bangladesh who are concerned about minors accessing online gambling platforms are strongly encouraged to install parental control software on shared devices. If you suspect that a minor is using or has used a bajjivip account, please contact our support team immediately at support@bajjivip so that we can investigate and act without delay.
10 Policy Updates & Contact
bajjivip reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the Services we offer. When material changes are made, we will notify registered players by email to their registered address and by displaying a prominent notice on the Platform. The "Last Updated" date at the top of this page will be revised accordingly.
We encourage you to review this Policy periodically so that you remain informed about how bajjivip handles your personal data. Your continued use of the Services following the effective date of any update constitutes your acceptance of the revised Policy. If you do not agree with any changes, you should stop using the Services and request account closure through our support team.
10.1 Contact bajjivip About Privacy
If you have any questions, concerns, or complaints about this Privacy Policy or about how bajjivip handles your personal data, please contact our support team using the details below. We are committed to resolving privacy enquiries fairly, transparently, and promptly.
- Email: support@bajjivip (plain text — not a clickable link)
- Live Chat: Available 24 hours a day, 7 days a week, directly from within your bajjivip account
- Response Time: We aim to acknowledge all privacy-related enquiries within 24 hours and provide a full response within 5 business days in Bangladesh Standard Time (UTC+6)
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