Responsible Gaming at bajjivip

At bajjivip, we firmly believe that online gaming and sports betting should be an enjoyable leisure activity — a form of entertainment enjoyed alongside everyday life in Bangladesh, much like watching BPL cricket or celebrating Pohela Boishakh with friends and family. Gaming should never become a source of financial hardship, personal distress, or harm to the people and relationships you value.

Our responsible gaming programme is built on four core pillars: prevention, protection, support, and transparency. We invest continuously in tools that help players manage their own behaviour before problems arise. We apply strict age verification procedures to protect minors from accessing the Platform. We provide accessible, non-judgmental support channels for players who need help. And we communicate openly and honestly about the risks associated with gambling so that every player on bajjivip can make truly informed decisions.

The entire bajjivip team — from our customer support agents to our technical development staff — receives training on responsible gaming principles and problem gambling indicators. This ensures that when a player reaches out, or when our monitoring systems flag unusual patterns, a knowledgeable and compassionate response is always available.

We understand that Bangladesh is a market with a diverse range of players — from first-time casual users exploring online casino games for the first time to experienced sports bettors following the Bangladesh Tigers through ICC tournaments and T20 World Cup fixtures. Our responsible gaming framework is designed to serve all of them equally, regardless of experience level or the size of their account balance.

bajjivip will never encourage a player to gamble beyond their means, to chase losses, or to continue playing when they have reached their personal limits. Responsible gaming is a shared responsibility — we provide the tools and the information, and we ask that every player on bajjivip uses them honestly and proactively.

The protection of minors is one of bajjivip's most fundamental responsibilities. Gambling can be harmful to young people who lack the maturity and financial independence to manage the risks involved. bajjivip operates a zero-tolerance policy toward underage gambling and dedicates significant resources to preventing minors from accessing the Platform.

2.1 Verification at Registration

Every new player registering on bajjivip is required to confirm that they are at least 18 years old during the registration process. This confirmation is a legally binding declaration. Providing false information about your age to gain access to bajjivip is a serious breach of our Terms & Conditions and may result in immediate permanent account closure and forfeiture of any funds held in the account.

2.2 KYC Age Verification

bajjivip conducts Know Your Customer (KYC) checks on player accounts. During the KYC process, players are required to submit a copy of a valid government-issued identity document — typically a Bangladesh National Identity Card (NID), passport, or birth certificate — that confirms their date of birth. Withdrawals are not processed until KYC verification is successfully completed.

2.3 Protecting Minors at Home

If you share a device — a mobile phone, tablet, or computer — with children or teenagers, bajjivip strongly recommends that you take the following steps to prevent underage access:

• Always log out of your bajjivip account when you have finished playing, especially on shared mobile devices.
• Do not save your bajjivip login credentials in a browser or app that a minor can access.
• Consider installing parental control software on shared devices used by children in your household.
• Keep financial apps (bKash, Nagad, Rocket, Upay) secured with separate PINs or biometric authentication.

2.4 Reporting Underage Access

If you believe that a minor has registered on bajjivip or has accessed your account without authorisation, please contact our support team immediately at support@bajjivip. We will investigate the matter without delay, suspend the relevant account pending review, and take all appropriate action including reporting to relevant authorities where legally required.

Managing how much money enters your bajjivip account is the single most direct way to ensure that your gaming activity stays within an affordable budget. bajjivip makes this easy by offering flexible, player-controlled deposit limits denominated in Bangladesh Taka (BDT ৳).

3.1 How Deposit Limits Work

You can set a maximum deposit amount for any of the following periods:

• Daily deposit limit: The maximum amount you can deposit into your bajjivip account within any single calendar day (Bangladesh Standard Time, UTC+6).
• Weekly deposit limit: The maximum cumulative deposit amount across any rolling 7-day period.
• Monthly deposit limit: The maximum cumulative deposit amount across any rolling 30-day period.

For example, a player might set a monthly deposit limit of ৳10,000 to ensure their gaming expenditure does not exceed a defined proportion of their monthly income. Once the limit is reached, all deposit methods — including bKash, Nagad, Rocket, and Upay — will be temporarily blocked until the limit period resets.

3.2 Lowering and Raising Limits

Decreasing a deposit limit takes effect immediately. This ensures that players who decide to reduce their spending can do so without delay or second-guessing. Increasing a deposit limit, however, is subject to a mandatory cooling-off period of at least 7 days before the higher limit becomes active. This cooling-off period is intentional — it gives players time to reconsider whether increasing their limit is a decision they truly want to make, rather than an impulsive reaction to a losing streak or excitement.

3.3 Loss Limits

In addition to deposit controls, bajjivip offers loss limit settings that cap the maximum net loss you can sustain over a daily, weekly, or monthly period. Once your loss threshold is reached, your account will be suspended from further wagering activity until the limit period resets. Like deposit limit decreases, loss limit reductions are applied immediately.

Sometimes all you need is a pause. Life gets busy, stress levels rise, or you simply notice that gaming is taking up more of your time and attention than you would like. bajjivip's time-out feature is designed for exactly these situations — a straightforward, no-stigma way to step back from the Platform for a defined period.

4.1 Available Time-Out Durations

• 24-hour time-out: A single day's break, useful when you feel you need to reset after a particularly frustrating session.
• 7-day time-out: A one-week break that gives you space to reassess your gaming habits without committing to a longer exclusion.
• 30-day time-out: A full month away from bajjivip, recommended if you have noticed any of the warning signs described in Section 6 of this Policy.
• Custom duration: Players may also request a custom time-out period of up to 90 days by contacting support at support@bajjivip.

4.2 What Happens During a Time-Out

During an active time-out period on bajjivip:

• Your account is suspended and you cannot log in.
• All pending deposit requests are cancelled and returned to your payment method.
• You will not receive any marketing communications, bonus offers, or promotional messages.
• Your account balance is preserved and will be available when your time-out period ends.
• Any pending withdrawal requests that were submitted before the time-out was activated will continue to be processed normally.

4.3 Reality Check Reminders

For players who want to stay engaged but maintain healthy awareness, bajjivip's reality check feature sends on-screen notifications at regular intervals during active play sessions. You choose the frequency — every 30, 60, or 90 minutes — and each notification displays your total session duration and net win/loss position. This gives you an honest snapshot of your session and a natural moment to decide whether to continue, take a break, or end your session entirely.

bajjivip's self-exclusion programme is available to any registered player who feels that their gambling is no longer under control and that they need a meaningful, enforced separation from the Platform to protect their wellbeing. Self-exclusion is a courageous and positive step — we respect and fully support every player who chooses to take it.

5.1 How to Request Self-Exclusion

You can request self-exclusion from bajjivip through any of the following channels:

• Via your account settings under the Responsible Gaming section — select "Self-Exclusion" and choose your exclusion duration.
• By contacting our 24/7 live chat support directly from your bajjivip account and stating that you wish to self-exclude.
• By emailing support@bajjivip with the subject line "Self-Exclusion Request", including your registered email address and your chosen exclusion period.

Self-exclusion requests submitted through live chat or email will be processed within 24 hours of receipt. Self-exclusion requests submitted through your account settings are processed immediately.

5.2 Available Exclusion Periods

• 6 months — minimum self-exclusion period available on bajjivip
• 1 year
• 2 years
• 5 years
• Permanent exclusion — for players who wish to close their account indefinitely with no option for reinstatement

5.3 What Happens After Self-Exclusion

Once a self-exclusion is active on your bajjivip account:

• Your account is immediately suspended and you cannot log in for the duration of the exclusion period.
• Any available balance in your account will be returned to your registered payment method (bKash, Nagad, Rocket, or Upay) within 5 business days.
• All marketing communications from bajjivip will cease immediately and will not resume until the exclusion period has fully elapsed and you have actively requested account reinstatement.
• bajjivip will take all reasonable steps to ensure that you do not receive promotional materials or bonus offers during your exclusion period.

5.4 Reinstatement After Self-Exclusion

At the end of a self-exclusion period (excluding permanent exclusions), your account will not be automatically reactivated. You must contact bajjivip's support team directly and submit a reinstatement request. bajjivip applies a mandatory 7-day reflection period between your reinstatement request and the actual reactivation of your account. During this period you will be encouraged to review our responsible gaming resources and consider whether returning to active play is the right decision for you at that time.

Permanent self-exclusion requests cannot be reversed under any circumstances.

Problem gambling does not always develop suddenly. It often emerges gradually as gaming shifts from a leisure activity to something that feels compulsive or necessary. bajjivip encourages all players to regularly and honestly assess their relationship with gaming. The following are recognised warning signs that gambling may be becoming a problem.

If you recognise three or more of the above patterns in your own behaviour, bajjivip strongly encourages you to activate a time-out or self-exclusion immediately and to reach out for professional support. Our 24/7 support team is available to help you access the right resources without judgement.

Honest self-assessment is a powerful tool in responsible gaming. bajjivip encourages every player to regularly ask themselves the questions below. There are no right or wrong answers — the goal is simply to encourage reflection and honest awareness of your gaming habits.

If you answered "yes" to two or more of the questions above, bajjivip recommends that you take a step back and consider using one or more of the responsible gaming tools described in this Policy — starting with a deposit limit reduction or a short time-out period. Our support team is available around the clock to assist you.

7.1 Gaming vs. Problem Gambling — Key Differences

Healthy recreational gaming on bajjivip is characterised by:

• Playing within a pre-set budget that does not impact essential living costs
• Treating losses as the cost of entertainment, not as money that must be recovered
• Choosing when to play and when to stop based on personal preference, not compulsion
• Maintaining full engagement with work, family, social activities, and personal responsibilities
• Experiencing gaming as a source of enjoyment, relaxation, or excitement — not anxiety or desperation

Problem gambling, by contrast, involves a loss of control over the frequency, duration, or financial stakes of gambling activity — often leading to negative consequences in a player's financial situation, personal relationships, or mental health. bajjivip is here to help players recognise which side of this line they are on, and to provide the support and tools needed to move back to the healthy side if necessary.

If you or someone you know is struggling with gambling-related harm, please do not hesitate to reach out. bajjivip provides direct support through our dedicated responsible gaming support channel, and we also encourage players to access professional help from qualified counselling and addiction support services.

8.1 Contact bajjivip Support

Our trained support team can help you activate any of the responsible gaming tools described in this Policy, provide guidance on managing your account, and connect you with appropriate external resources.

8.2 Practical Steps You Can Take Right Now

If you are concerned about your gambling behaviour and want to take immediate action, here are the concrete steps bajjivip recommends:

1. Set a deposit limit — Log in to your bajjivip account, go to Responsible Gaming in your account settings, and set a daily or monthly deposit limit that reflects a truly affordable amount for your situation.
2. Activate a time-out — If you feel you need a break right now, activate a 7-day or 30-day time-out immediately. This requires no explanation or justification — it takes effect within seconds.
3. Talk to someone — Whether it is a trusted family member in Dhaka or Chittagong, a friend, or a professional counsellor, sharing your concerns with another person is a powerful step toward regaining control.
4. Request self-exclusion — If you believe your gambling has become seriously problematic, email support@bajjivip with your self-exclusion request and we will process it within 24 hours.
5. Review your finances — Make an honest assessment of the impact that gambling has had on your financial situation and create a realistic plan to stabilise your budget going forward.

8.3 Our Responsible Gaming Promise

bajjivip makes the following commitments to every player in Bangladesh:

• We will never contact a self-excluded player with promotional offers or bonus invitations.
• We will process all responsible gaming tool requests promptly and without obstacles.
• We will continue to invest in and improve our responsible gaming infrastructure as best practices evolve.
• We will treat every player who reaches out about gambling-related harm with dignity, empathy, and complete confidentiality.
• We will never make it deliberately difficult for a player to reduce their limits, take a time-out, or self-exclude.

bajjivip views responsible gaming not as a regulatory checkbox but as a genuine, ongoing commitment to the wellbeing of our players and their families across Bangladesh. Gaming on bajjivip should add value to your life — not take it away. We are here to make sure it stays that way.